AIR ERP Support Analyst
// Role Summary
Join BAE Systems as an Air ERP Support Analyst, playing a crucial role in the day-to-day administration and support of the AIR ERP IT Solution. You will be responsible for incident and problem resolution, user account management, and ensuring smooth operational performance.
// Key Responsibilities
- Provide Triage & Resolution for Incidents and Problems using ServiceNow and Jira.
- Manage User Account Maintenance activities and address general queries.
- Support Continuous Service Improvement and cost reduction initiatives.
- Collaborate with the AIR ERP Service and Operations Manager for service management.
- Requires ITIL V3/V4 certification and experience with Incident and Problem Management.
- Hybrid working arrangement with 3 days per week on-site at Warton.
// Role Specification
About the Role
As an Air ERP Support Analyst at BAE Systems, you will be instrumental in supporting the Service Operations associated with the day-to-day administration of the AIR ERP IT Solution. This role is vital for maintaining the operational integrity and efficiency of our critical ERP system.
Key Responsibilities
- Undertake Triage & Resolution of Incidents and Problems, utilising tools such as ServiceNow and Jira.
- Manage governance of User Account Maintenance activities.
- Respond to and resolve general queries relating to the AIR ERP Operation.
- Support the AIR ERP Service and Operations Manager in managing Incidents and Problems raised against the Production system.
- Provide support to triage and fix Incidents and Problems within the Service Support Queue.
- Conduct further investigations with ERP users to clarify and aid in the resolution of Incidents.
- Perform verifications and checks on Account Maintenance Requests.
- Progress general requests and queries to the relevant approver and support issue resolution.
- Contribute to Continuous Service Improvement and cost reduction activities.
- Provide reporting and status updates to the management team as required.
- Support service reviews and ensure agreed service changes are managed according to the programme.
Essential Skills and Qualifications
- ITIL V3 / V4 certification.
- Proven experience in Incident Management.
- Proven experience in Problem Management.
- Proficiency with Service Now, Jira, and Confluence.
Working Arrangements
This role is based in Warton and requires 3 days per week on-site. We offer a range of hybrid and flexible working arrangements, which can be discussed with your recruiter.
About BAE Systems
Join BAE Systems and become part of a global colleague network dedicated to pioneering progress and protecting what matters most. You’ll be trusted to deliver advanced, technology-led defence, aerospace, and security solutions, shaping a safer future. From the depths of the ocean to the far reaches of space, your career possibilities are limitless.
We are committed to building an inclusive workplace where everyone feels valued and supported, recognising that a diversity of backgrounds, perspectives, and experiences strengthens our teams. All applicants must achieve Baseline Personnel Security Standard (BPSS).