Airbus Atlantic - Responsable Support Clients - Cabin Interior (All Gender)
// Role Summary
Airbus Atlantic seeks a Customer Support Manager for its Cabin Interior Business Unit in Rochefort, to lead a department responsible for customer support for cabin interiors and pilot seats, contributing to the unit's growth and excellence.
// Key Responsibilities
- Lead the Customer Support department for the Cabin Interior Business Unit.
- Drive sales of customer support services and spare parts.
- Optimize operational and financial performance for customer satisfaction.
- Manage multidisciplinary teams and collaborate with transversal services.
- Develop and implement the strategic plan for the support service.
- Requires at least 10 years of experience, ideally in cabin interiors, with management and financial skills.
// Role Specification
About Airbus Atlantic
At Airbus Atlantic, we shape the future of aeronautics! We invite you to join Airbus Atlantic, a global industrial leader in aerostructures, pilot seats, and business/first-class passenger seats. We continuously innovate to set new standards of industrial excellence, preparing for a competitive and sustainable aerospace future.
Your Next Role: Customer Support Manager (All Gender)
Are you our next Customer Support Manager? At our Rochefort site, you will take responsibility for the Customer Support department within the Cabin Interior Business Unit. You will oversee customer support for Cabin Interior seats and pilot seats, reporting directly to the VP of Cabin Interior and participating in the unit's Steering Committee. Your role will be crucial in the restructuring, development, and growth of the Cabin Interior Business Unit.
Your Main Missions:
- Innovate: Propose new services/products and develop/promote sales of Customer Support and Spare Parts to anticipate and support client needs.
- Optimize: Lead operational performance (On-Time Delivery, On-Quality Delivery) and financial performance (Profit & Loss) to ensure excellence and customer satisfaction.
- Collaborate: Manage teams (Customer Support, Technical, Sales Administration) and coordinate with transversal departments to foster customer satisfaction and loyalty.
- Deploy: Develop and manage the support service's strategic plan to strengthen the commercial ambition of the department.
Your Profile (What Will Make the Difference):
- You have at least 10 years of experience in the aeronautics industry, ideally in cabin interiors (experience with Business/First class seats is essential).
- You are recognized for your transversal skills in managing multidisciplinary teams, piloting complex programs, and financial P&L management (planning, risk management).
- Your customer focus, ease with demanding contractual relationships, and assertive leadership enable you to make relevant decisions in a dynamic environment.
- Proficiency in English and French is required (minimum B2 level for both).
- You are driven to lead, inspire, and grow your teams with vision and care.
- You communicate with clarity, diplomacy, and conviction, adapting your approach with high-level clients and stakeholders.
Why Join Us?
- Boost Your Career: Benefit from tailored support and enhanced internal mobility.
- Work-Life Balance: Enjoy 6 weeks of paid leave, RTT, and flexible remote work options (depending on role eligibility).
- Attractive Package: Includes a share savings plan, employee share ownership, and comprehensive health insurance.
- Daily Engagement: Financial incentives for sustainable mobility (cycling, carpooling, public transport) and opportunities to participate in stimulating charity and social projects.
- Quality of Life: On-site restaurant and a dynamic employee committee offering leisure, cultural, and vacation benefits.
- Inclusive Culture: Diversity is in our DNA.
About the Rochefort Site:
The Airbus Atlantic Rochefort site specializes in assembling fuselage elements for A320, A330, A350, A400M, F8X, and G7500 families. It also produces pilot seats for commercial aircraft across all programs, business jets, military aircraft, and civil/military helicopters. Additionally, it designs and manufactures First Class and Business Class passenger seats under the STELIA Aerospace brand.
Your Application Process:
- Application analysis by our recruiters.
- Deferred video interview (HireVue).
- English test and personality questionnaire.
- Manager and HR interviews to confirm technical and human fit.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.