Assistant Service Delivery Manager
// Role Summary
Support the delivery and performance of critical IT services within Babcock's defence operations, ensuring high-quality outcomes and enabling mission-critical systems.
// Key Responsibilities
- Deliver and manage a portfolio of IT services and contracts.
- Ensure IT services meet business needs and achieve SLA/KPI targets.
- Build relationships with internal teams, suppliers, and customers.
- Contribute to service improvement and lifecycle management.
- Requires ITIL Foundation qualification and ability to obtain NNPPI security clearance.
// Role Specification
Assistant Service Delivery Manager
At Babcock, we are creating a safe and secure world, together. As an Assistant Service Delivery Manager based at our Babcock Technology Centre in Stoke Gifford, Bristol, you will play a vital role in delivering critical digital services that support defence operations.
In this role, you will support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and consistently deliver high-quality outcomes. Working at the heart of our digital and defence operations, you will be instrumental in maintaining service performance, supporting customers, and enabling mission-critical systems. This is an exciting opportunity to develop your career in IT service management within a fast-paced, highly regulated environment.
Key Responsibilities:
- Support the delivery and performance of IT services, ensuring SLA and KPI targets are met.
- Build and maintain relationships with stakeholders and third-party service providers.
- Produce and analyse service reports covering incident, change, release, and problem management.
- Support incident resolution, service requests, and continuous improvement initiatives.
- Contribute to service development, contract renewals, and customer proposals.
What We're Looking For:
- Experience working within IT service management or service delivery environments.
- Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000.
- Understanding of software support processes and service lifecycle activities.
- Strong communication and stakeholder management skills across multiple levels.
- ITIL Foundation (or higher) qualification is essential.
This role is full-time, 35 hours per week, and offers hybrid working arrangements.
Security Clearance: The successful candidate must be a sole UK National who can achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance.