Cabin & Cargo Mechanical Equipment (M/F) - In-Service Engineering
// Role Summary
Join Airbus as a Cabin & Cargo Mechanical Equipment Engineer in Toulouse, France, providing critical technical assistance for the global in-service fleet and contributing to the continuous improvement of aircraft systems.
// Key Responsibilities
- Provide technical expertise and support for cabin and cargo mechanical equipment across Airbus commercial aircraft.
- Respond to daily customer queries and manage technical requests via the Tech Request Manager tool.
- Monitor in-service events, identify issues, and initiate corrective actions and documentation.
- Author, review, and deliver technical documentation and solutions to airlines.
- Collaborate with internal and external stakeholders, including design offices and suppliers.
// Role Specification
Airbus Commercial Aircraft is seeking a Cabin & Cargo Mechanical Equipment Engineer (f/m) to join our In-Service Engineering Department in Toulouse, France. You will be an integral part of the Cabin & Cargo Mechanical Equipment team, focusing on Cabin & Cargo Systems.
About the Role
You will join a dynamic team providing essential technical assistance for Cabin & Cargo systems across the entire in-service fleet of Airbus commercial aircraft, ranging from the earliest Wide-Body models to the latest A350, A330neo, and A321XLR.
Your Responsibilities:
- Act as a key technical referent for assigned primary perimeters (one or two), and be involved in secondary perimeters.
- Address daily customer queries using the Tech Request Manager tool, following up via phone and direct discussions with Airlines or their representatives.
- Perform standby duties overnight and on weekends when required.
- Provide on-site assistance as necessary.
- Monitor and record in-service events, identify potential recurring or safety issues, and initiate corrective actions with relevant Engineering Role Technical Leaders (ERTL), Programme, and Design organizations by creating Major In-service Problem (MISP) or Request For Work (RFW) documentation.
- Propose, author, and review Pre-Defined Solutions (PDS).
- Deliver In-Service Information (ISI) and Technical Follow Up (TFU) to airlines, ensuring high quality and added value.
- Facilitate the feedback loop of in-service experience, maintenance activities, and significant issues to management, the design organization (FEEL), and suppliers.
- Participate in meetings, webinars, and regional conferences to effectively communicate with airlines.
- Engage in meetings on Cabin & Cargo technical topics with internal and external stakeholders.
- Review documentation for new programs and modifications/adaptations to in-service programs (AMM and TSM).
- Contribute to the Change Request process.
- Optionally, mentor and tutor newcomers, including apprentices, interns, and temporary staff, by providing technical training and awareness sessions.
Your Profile:
- Engineer with experience in aircraft systems or structures, with a preference for Cabin & Cargo systems.
- Negotiation level of English (written and spoken) is required for communication with customers and design offices.
- Excellent presentation skills, both verbal and written.
- Strong customer support and customer service orientation.
- Good coordination and interpersonal skills for dealing with Customers, Design Offices, Vendors, and other Airbus departments.
- Team player, adaptable, and flexible.
- Proficiency in people skills for coordinating activities beyond purely technical topics.
Working Environment in Toulouse:
Toulouse, the global capital of aeronautics and European capital for space research, is a dynamic city offering an excellent quality of life. Its location between the Mediterranean Sea and the Atlantic Ocean, close to the Pyrenees mountains, provides abundant opportunities for outdoor activities.
What We Offer:
- Financial Rewards: Attractive salary, success and profit-sharing schemes, employee savings plan, and voluntary employee stock purchase plan.
- Work/Life Balance: Extra days off for special occasions, holiday transfer options, and a staff council providing social, cultural, and sports activities.
- Wellbeing/Health: Complementary health insurance, health services centers (site-dependent), concierge services, gyms, and carpooling applications.
- Individual Development: Extensive upskilling opportunities with over 10,000 e-learning courses, certifications, expert career paths, accelerated development programs, and national/international mobility.
Airbus supports flexible working arrangements to foster innovative thinking. We are committed to workforce diversity and creating an inclusive environment. We welcome all applications irrespective of background. This job requires an awareness of compliance risks and a commitment to act with integrity.