Change and Release Analyst
boeing · Bristol, UK
Clearance Level
BPSS
Salary Range
Competitive
Employment Type
FULL TIME
Work Style
onsite
// Role Summary
Join Boeing as a Change and Release Analyst, executing day-to-day ITIL-based change and release management activities to ensure efficient IT service implementation and minimal disruption.
// Key Responsibilities
- Execute ITIL framework change and release management activities.
- Process change requests accurately and efficiently, coordinating with stakeholders.
- Maintain Forward Schedule of Change and support CAB meetings.
- Track change progress and update ITSM tools.
- Contribute to process improvement and adherence.
// Role Specification
About the Role
At Boeing, we are committed to fostering an inclusive environment for every teammate, offering great opportunities for professional growth. We are seeking a Change and Release Analyst to join our team and play a crucial role in our IT operations.
Position Responsibilities
- Change Request Processing: Log, categorize, and prioritize change requests according to ITIL processes. Gather information and coordinate with stakeholders for change assessment. Ensure all change documentation is accurate and compliant. Work with requestors to meet planned delivery timescales.
- Change & Release Coordination and Communication: Coordinate change schedules and communicate details to impacted teams. Maintain a Forward Schedule of Change to manage potential clashes. Support the preparation of materials for Change Advisory Board (CAB) meetings. Track change progress and escalate issues as needed.
- Data Management and Reporting: Maintain accurate records of change activities, approvals, and outcomes within the ITSM system. Support process performance monitoring and continuous improvement initiatives.
- Stakeholder Support: Respond to queries from IT teams and business users regarding change processes. Assist in identifying and escalating risks related to changes. Coordinate closely with Release and Environments teams for seamless delivery.
- Process Adherence and Improvement: Adhere to established change management policies and procedures. Contribute suggestions for process improvements and assist in updating documentation.
Qualifications
- Basic Qualifications: Experience or exposure to ITIL-based change management processes is advantageous. Strong attention to detail and organizational skills. Good communication and interpersonal abilities.
- Preferred Qualifications: Proficiency in ITSM tools (e.g., ServiceNow) and Microsoft Office applications. Ability to manage multiple tasks and meet deadlines. Analytical mindset with problem-solving capabilities. Customer-focused approach. Team player with a willingness to learn.
Additional Information
This position does not offer relocation assistance; candidates must live in the immediate area or relocate at their own expense. Applications will be accepted until September 30, 2026. This is not an Export Control position.