Contract Support Administrator

At Babcock, we are dedicated to creating a safe and secure world. As a Contract Support Administrator at our Walsall, West Midlands site, you will play a vital role in this mission.

The Role

As a Contract Support Administrator, you will have an out-of-the-ordinary role, focusing on managing all customer contract activities to achieve excellence in customer satisfaction. Your day-to-day responsibilities will include greeting customers dropping off and collecting vehicles, providing service desk telephone support for customer inquiries, and booking maintenance, service, and repair appointments for vehicles. You will also be responsible for raising tasks on in-house systems, ordering parts from suppliers, and the following:

• Develop customer relationships through service excellence.
• Attend all meetings, both internal and external, to meet the demands of the role.
• Liaise with all internal stakeholders, instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets.
• Deal effectively with all customer concerns.
• Creation and submission of management information and reports.

This role is full-time, working 37.5 hours per week, and is based on-site in Walsall.

Essential Experience

• Experience in a similar administration role.
• Experience in providing excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Qualifications

We value difference and do not have a fixed idea when it comes to background or education. Provided you can show the required level of experience and/or willingness to learn, we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non-Police Personnel Vetting (NPPV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading: A benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This window opens February through to March annually.
• ‘Be Kind Day’: Enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

We are Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.