Customer Logistics Manager IPLs Commercial Fleet
Clearance Level
BPSS
Salary Range
Competitive
Employment Type
FULL TIME
Work Style
onsite
// Role Summary
Airbus Helicopters España seeks a dedicated professional to manage spares support for Spanish customers, focusing on contract execution, customer satisfaction, and efficient delivery coordination.
// Key Responsibilities
- Manage customer orders for spares and AGEs (IPL) for Spanish customers.
- Coordinate deliveries with internal departments and external suppliers.
- Enhance customer satisfaction for Spares services.
- Analyze and manage the spare parts order book and provisioning plans.
- Liaise closely with customers to anticipate needs and ensure contract commitments.
- Fluency in English and Spanish is required.
// Role Specification
Role Overview:
As an AHE Focal Point for Spares, you will be instrumental in managing spare parts support for Spanish customers, particularly concerning IPL Contracts. This role involves a high degree of customer interaction, contract management, and cross-departmental coordination to ensure timely and satisfactory service delivery.
Main Activities:
- Act as the AHE Focal Point for Spares for Spanish Customers, managing IPL Contracts.
- Process and manage customer orders for spares and AGEs (IPL).
- Oversee contract execution and provide regular status reports to the Programs Department.
- Maintain close contact with customers to anticipate their needs and ensure all contract commitments and end-user expectations are met.
- Coordinate with Airbus Helicopters (AH), Airbus Helicopters Deutschland (AHD), and external suppliers to ensure the timely delivery of spares.
- Collaborate with equipment suppliers to ensure the delivery of IPL items.
- Liaise with the Quality Department and the warehouse to expedite deliveries and optimize customer support operations.
- Implement strategies to improve customer satisfaction regarding Spares services.
- Analyze and manage the spare parts order book.
- Ensure effective transversal coordination across various departments to fulfill customer requirements.
- Issue and maintain the Provisioning Plan.
- Generate reports to facilitate customer monitoring.
- Analyze existing issues such as data misalignment and discrepancies, and implement corrective actions.
- Control warehouse activities to ensure the readiness of materials for delivery.
- Execute the intervention/reception of spare parts with the customer according to the calendar and budget forecast.
Competences Required:
- Customer Orientation
- Team Management Skills
- Knowledge of Supply Chain principles
- Proficiency in Business & Contract Management
- Understanding of Continuous Improvement methodologies
- Ability to address problems and implement corrective actions
- Familiarity with aeronautics standards
- Experience working with Military Customers
Soft Skills:
- Ability to thrive in an international & multicultural environment
- Skill in building working relationships across multiple disciplines
- Autonomy and rigor in applying and following standards
- Capacity to anticipate risks and difficulties
- Analytical skills with the ability to propose synthetic solutions
- Good communication skills
- Value creation orientation
- Initiative and proactivity
Languages:
- Fluent in English and Spanish
- Knowledge of French or German is advantageous
Profile:
- Degree/Master in Economics or Business Administration & Management
- Proven Customer & Material Support Experience
This position requires an awareness of potential compliance risks and a commitment to act with integrity.