Customer Manager
// Role Summary
Join Rolls-Royce as a Customer Manager in London, a dynamic role blending customer relationship management with analytical problem-solving to bridge customer needs with digital solutions.
// Key Responsibilities
- Own customer relationships from pre-sales through renewal.
- Translate operational needs into digital and data requirements.
- Support sales pipeline, proposals, and contract negotiations.
- Analyse customer data to drive upsell opportunities.
- Coordinate with product and delivery teams for customer success.
- Maintain a deep understanding of aviation operations and records.
// Role Specification
Customer Manager
Rolls‑Royce & Partners Finance Limited (“RRPF”) is seeking a Customer Manager (Sales & Business Analyst) to join their London-based team. RRPF is a leading engine leasing company with a significant global portfolio, supporting over 50 customers and more than 420 engines.
This role is crucial in bridging customer-facing commercial responsibilities with analytical problem-solving, acting as a liaison between clients and internal digital teams. The Customer Manager will ensure that operational requirements are effectively translated into scalable digital solutions that deliver measurable value.
Key Responsibilities:
- Manage end-to-end customer relationships, from initial sales engagement through to contract renewal.
- Translate customer operational requirements into detailed digital and data specifications.
- Contribute to the development of the sales pipeline, including the creation of proposals and negotiation of contracts.
- Analyse customer data, usage trends, and return on investment (ROI) to identify and pursue upsell opportunities.
- Collaborate closely with delivery and product development teams to ensure optimal customer outcomes and satisfaction.
- Develop and maintain a comprehensive understanding of aviation operations and associated record-keeping workflows.
Qualifications:
The ideal candidate will possess:
- A degree in Engineering, Business, Economics, Aviation, or a related discipline.
- Proven experience in customer management, business analysis, or solution sales.
- The ability to systematically translate operational needs into structured requirements.
- Strong commercial acumen and analytical capabilities.
- Excellent communication and stakeholder management skills.
Preferred Experience:
- Experience within the aviation, leasing, or aerospace sectors.
- Familiarity with digital products or data analytics platforms.
- Demonstrated experience supporting proposal development and contract negotiations.
- Proficiency in data analysis and reporting.
- Comfort and experience working collaboratively across product, delivery, and sales departments.