ELI - Customer Order Administrator specialist
// Role Summary
Leonardo is seeking a Junior Customer Order Administrator Specialist to manage the entire order portfolio from entry to shipment, acting as the key liaison between customers and internal teams for spares and repairs.
// Key Responsibilities
- Manage quotations and process customer orders, ensuring compliance.
- Collaborate with internal departments to meet Lead Time and Turnaround Time commitments.
- Oversee the return process for unserviceable parts.
- Requires a degree in Supply Chain, Logistics, or Management Engineering.
- Junior level with 1-3 years of relevant experience.
- Proficiency in MS Office suite and strong analytical skills are essential.
// Role Specification
About Leonardo:
Leonardo is a global industrial leader in Aerospace, Defense, and Security, providing advanced technological capabilities across multiple sectors including Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With over 60,000 employees worldwide, Leonardo is a strategic partner to governments and institutions globally.
The Role:
We are looking for a highly motivated Junior Customer Order Administrator Specialist to join our Material Service Delivery team. This pivotal role is responsible for the end-to-end management of the customer order portfolio, from initial entry through to final shipment. The Customer Order Administrator will serve as the primary focal point for managing the spares and Repairs & Overhaul (R&O) portfolio, liaising between customers and internal stakeholders.
Key Responsibilities:
- Manage quotations (spares/repair) utilizing established management tools (SAP, E-Commerce, etc.).
- Process and monitor assigned customer orders, ensuring compliance with internal and external priorities.
- Collaborate closely with internal departments (e.g., Material Management, Warehouse, Quality) to ensure adherence to Lead Time and Turnaround Time (TAT) commitments.
- Ensure all commitments are met, implementing corrective actions when necessary.
- Manage the return process for unserviceable parts.
Requirements:
- Education: University Degree in Supply Chain and Logistics, Management Engineering, or similar relevant fields.
- Experience: 1–3 years of working experience (Junior level).
- Language Skills: Excellent knowledge of the English language (B2 level or equivalent) is mandatory.
- IT Skills: Proficiency in the Microsoft Office suite.
- Behavioral Competencies: Strong analytical and complex thinking skills, decision-making ability, change-oriented, results-oriented, customer-focused, and strong collaboration/teamwork skills.
- Other Requirements: Availability for business travel when required.
What We Offer:
Leonardo fosters an inclusive and stimulating work environment, prioritizing engagement, skill recognition, and well-being. Benefits include:
- Hybrid working arrangement.
- Permanent contract as a white-collar employee.
- 13th-month salary.
- Performance bonus linked to business results.
- Welfare vouchers worth €250 per year.
- Ongoing training and professional development opportunities (technical and soft skills).
- Comprehensive well-being support (economic, physical, social, and psychological).
The company offers a fair and transparent compensation package based on candidate seniority and role requirements.
Selection Process:
Applications are accepted for three weeks from the posting date. The process involves CV evaluation, an introductory HR interview, and an in-depth technical interview. All candidates will receive feedback.