IT Service Change Analyst
// Role Summary
Join BAE Systems as an IT Service Change Analyst, a proactive role supporting the successful delivery of IT changes using Agile methodologies. You'll be instrumental in ensuring alignment, transparency, and effective outcomes across cross-functional teams.
// Key Responsibilities
- Support the delivery of IT Changes using Agile ways of working.
- Maintain IT Change documentation, plans, and trackers.
- Monitor progress, identify risks, and support mitigation actions.
- Facilitate communication between delivery teams and stakeholders.
- Possess strong stakeholder management and communication skills.
- ITIL Foundation certification is essential.
// Role Specification
About the Role
We are seeking a proactive and organised Service Change Analyst to support the successful delivery of IT changes using Agile ways of working. This role involves working closely with cross-functional teams and stakeholders to ensure alignment, transparency, and effective delivery of outcomes.
The ideal candidate will have experience in Agile environments, strong communication skills, and the ability to manage competing priorities while maintaining a focus on delivering value.
Core Duties
- Coordinate and support the delivery of IT Changes, ensuring activities are planned and executed in line with agreed timelines and objectives.
- Maintain IT Change documentation, plans, and trackers to ensure accurate and up-to-date information.
- Monitor progress, identify risks, issues, and dependencies, and support mitigation actions.
- Facilitate communication between delivery teams and stakeholders to ensure alignment and transparency.
- Support Agile ways of working, including participation in ceremonies and promoting continuous improvement.
- Maintain an up-to-date view of the IT Change pipeline, ensuring transparency of upcoming and in-flight work.
Essential Skills and Experience
- Experience of supporting the delivery of change to IT Services.
- Service Management experience / Knowledge of working with or for outsourced service providers.
- Good Stakeholder Management, Communication & Presentation skills.
- Good Planning & Organisational skills.
- ITIL Foundation certification.
The EIT and Infrastructure Team
As a Service Change Analyst, you are the professional conscience supporting the Service Change team with ensuring that changes to the lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance. This is an exciting new opportunity with opportunities for progression and growth.