Product Support Engineer

Product Support Engineer - Rail

Location: London

Employment Type: Full time

At Rolls-Royce, we are committed to shaping the modern world and driving progress. Join our team and have the opportunity to work on world-class solutions within a supportive culture that values individuality and innovation.

The Product Support Engineer will report to the Site Team Leader or Site Supervisor. Your primary responsibility will be to conduct and support routine maintenance and repairs on mtu rail products according to approved manuals and contract requirements, while actively embracing digitalisation.

What you will be doing:

• Perform preventative, scheduled maintenance, and corrective maintenance activities in line with the maintenance schedule, manuals, and contract.
• Actively participate in ongoing continuous improvement initiatives for both maintenance tasks and procedures, offering general suggestions for enhancement.
• Conduct planned maintenance tasks in accordance with operating instructions.
• Attend and participate in customer meetings as necessary to obtain sign-off for work completed on customer equipment.
• Undertake fault finding and repair when required, utilising appropriate technical information such as technical drawings and fault finding guides.
• Complete relevant documentation for all work carried out to accurately record activities for both the company and the customer.
• Be proactively involved in the Company’s HSQE (Health, Safety, Quality, Environment) management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses as necessary to ensure skills remain current.
• Undertake any other related activities reasonably required, such as covering work in another depot.
• Accurately report parts used during service work as per internal processes to ensure effective stock control and accountability.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.

Position Qualifications:

• Engineering background.
• NVQ Level 2 in Engineering or Equivalent.
• Outstanding safety awareness.
• Proficient in MS Office, particularly Excel, Word, and email. (On-the-job training will be provided for SAP, MTU Business Portal).

Preferred requirements:

• Proactive and with good initiative.
• Strong organisational skills and a flexible attitude.
• Ability to work well with others.

Power Systems is the Rolls-Royce business providing world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we aim to develop drive and power generation solutions that address the challenges of rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful, and reliable systems based on gas and diesel engines, as well as electrified hybrid systems, serving customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continue into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce is committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.