Security Helpdesk Lead

Join BAE Systems and be part of a global team pioneering progress and protecting what matters most. As a valued member, you’ll be trusted to deliver advanced, technology-led defence, aerospace, and security solutions, shaping a safer future.

About the Role:

You will be responsible for implementing and leading the Air’s Help Desk service, acting as a “Security Front Door” across Air (UK) sites. This role is pivotal in innovating how we achieve security outcomes across the BAE Systems Air sector, ensuring we remain safe, secure, and compliant.

Core Duties:

• Lead a 3rd party vendor team of security staff to deliver a consistent service.
• Utilise your expertise as a Security SME to shape and drive performance, agreeing and managing performance targets.
• Drive innovation in how the Air sector triages and manages security support into the business.
• Maintain a number of Core Services for multiple Air Sector Sites, including Access Control, Visitor Management, Permit Issue, and 1st Line Security Enquiry Responses.
• Collaborate with the Senior Manager Operations to drive collaboration objectives and support the creation of a “one team” approach.
• As a Security SME, ensure the Helpdesk has access to and can inform policy creation across the security function.
• Maintain KPIs for the Air sector, ensuring an evidence-led approach.
• Contribute to site operations and incident management planning and response as a Security SME.

Essential Skills and Experience:

• Be a Security SME with experience from military, defence industry, or national security settings.
• Demonstrated experience and interest in delivering data-led security initiatives.
• Experience in process management with a keen eye for detail, including creating and leveraging security policies.
• Ability to work within defined processes and procedures while exercising judgment to determine appropriate solutions.
• Strong influencing skills and experience in interacting and communicating with different management levels.
• A proactive approach to problem-solving, working with the wider team to develop solutions.

The Air Security Team:

The Site Security and Ops team is a core part of the Air Security function, dedicated to keeping our large and diverse business safe, secure, and compliant. You will work with colleagues across the team, function, and wider business in a professional and rewarding setting, where your skills and experience as a Security SME will be highly valued.

Why BAE Systems?

At BAE Systems, you can build a career with purpose and limitless possibilities. We offer lifelong learning, meaningful work, and an environment where you can grow with confidence and be empowered to be your best. You’ll be recognised for your contributions and enjoy tailored rewards, support for your financial and personal wellbeing, and a balanced lifestyle. Our supportive culture, embracing sustainable ways of working and a strong sense of shared purpose, is a place where you can belong and be proud of the difference you make.

A Place Where Everyone Can Thrive:

We are committed to building an inclusive workplace where everyone feels valued and supported. We believe that a diversity of backgrounds, perspectives, and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to security and export control restrictions. These restrictions may affect your eligibility for certain roles based on factors such as your nationality, previous nationalities held, and place of birth. All applicants must achieve Baseline Personnel Security Standard (BPSS) as a minimum. Many roles also require higher levels of National Security Vetting, which typically involves 5 to 10 years of continuous residency in the UK, depending on the vetting level required.