Service Desk Engineer
// Role Summary
Join Babcock as a Service Desk Engineer, providing critical second-line application support for defence, aerospace, and engineering environments. This permanent, full-time role offers excellent career progression in IT service management.
// Key Responsibilities
- Provide second-line application support for business-critical software.
- Resolve incidents using ITIL-aligned service management processes.
- Interact with internal users and stakeholders, gaining exposure to enterprise systems.
- Full-time, permanent position based in Stoke Gifford, Bristol.
- Requires Security Check (SC) clearance.
// Role Specification
Service Desk Engineer
At Babcock, we're dedicated to creating a safe and secure world. As a Service Desk Engineer at our Babcock Technology Centre in Stoke Gifford, Bristol, you'll play a vital role in supporting business-critical software applications across defence, aerospace, and engineering sectors.
Working within a structured service management team, you will be responsible for providing second-line application support. Your primary goal will be to resolve incidents efficiently, ensuring the reliability, security, and availability of our systems. This role offers significant opportunities for career growth within IT service management and application support, with clear development pathways and access to training.
Key Responsibilities:
- Resolve application support incidents using ITIL-aligned service management processes.
- Investigate and respond to support requests via phone and email within agreed service levels.
- Prioritise and manage workloads to ensure positive customer outcomes.
- Record, update, and communicate progress using service management tools.
- Collaborate with wider IT teams and escalate issues as appropriate.
This is a full-time, permanent position working 35 hours per week, based on-site at the Babcock Technology Centre. Working hours are set between 7 am and 7 pm, Monday to Friday, to cover operational needs.
Essential Experience:
- Experience supporting software applications in a service or operational environment.
- Working knowledge of IT service management tools for incident handling.
- A strong analytical and methodical approach to problem-solving.
- Ability to communicate technical information clearly to non-technical users.
Desirable Experience/Qualifications:
- Technical understanding of databases, including Oracle or SQL.
- Certifications or training in ITIL, Oracle, or SQL.
We value diversity and are open to candidates with varying backgrounds, provided you demonstrate the required experience or a willingness to learn.
Security Clearance:
The successful candidate must be a sole UK National and able to achieve and maintain Security Check (SC) security clearance for this role. Please note that many positions within our company are subject to national security clearance and Trade Control restrictions, which may be affected by your nationality, place of birth, or residency history.
What We Offer:
- Generous holiday allowance.
- Matched contribution pension scheme with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee share scheme and shopping savings portal.
- Payment of Professional Fees.
- Special paid leave for reservists in the armed forces.
- Holiday Trading scheme.
- 'Be Kind Day' for volunteering.
- Excellent development opportunities and a comprehensive benefits package, including an employee assistance programme supporting wellbeing.
Join Babcock, a global FTSE 100 organisation, and contribute to essential national security and public infrastructure projects. We are committed to building an inclusive culture and are a disability confident employer. We are happy to discuss flexible working arrangements.