Windows & Linux Service Delivery Manager (m/f)
// Role Summary
Airbus Defence and Space seeks a Windows & Linux Service Delivery Manager in Toulouse, France, to oversee server OS operations, manage external suppliers, and ensure efficient service delivery for approximately 2500 servers.
// Key Responsibilities
- Manage performance of externalized run supplier, including SLAs, invoices, and security patching.
- Coordinate technical responses during major incidents and crises.
- Oversee budget forecasting, follow-up, and obsolescence monitoring.
- Ensure customer satisfaction through regular surveys and facilitate communication.
- Requires 5+ years of experience in infrastructure operations and contract steering.
- Proficiency in Windows OS, Linux OS, patching solutions, VMware, Active Directory/Linux IdM, and basic networking knowledge.
// Role Specification
Airbus Defence and Space is seeking a Windows & Linux Service Delivery Manager (f/m) to join their Airbus Defence & Space Digital Team based in Toulouse, France.
You will be part of an international Airbus Defence & Space team responsible for implementing and operating Windows and Linux RedHat Operating Systems. As a member of the Server OS team, you will be responsible for the efficient delivery of Server run operations in France, managing approximately 2500 servers.
Your Challenges:
- Monitor the performance of our externalized run supplier, including SLA follow-up, invoices control, security patching level, problem management, and continuous improvement.
- Coordinate technical MFTs in case of a major incident / crisis.
- Manage budget forecast and follow-up.
- Monitor obsolescence and lead minor upgrades implementation.
- Organize regular surveys measuring customer satisfaction.
- Facilitate discussions between customers and experts or the run supplier.
Your Profile:
- 5+ years of professional experience in infrastructure operations or similar experience.
- Experience steering an outsourced contract: strong on contract execution (price, SLA, priorities, ...) while building trust with the run supplier.
- Rigorous, organized, and able to manage multiple activities in parallel.
- Basic knowledge in hosting: Windows OS, Linux OS, patching solutions (WSUS / MCEM / RedHat Sat), VMware, Active Directory / Linux IdM.
- Basic knowledge in network: LAN / WAN, TCP/IP.
- Intermediate English level required.
This position requires a security clearance or eligibility for clearance by recognized authorities.